Privacy Policy
Privacy Policy
Last Updated: December 29, 2025
ZNOWSOFT, LLC ("we," "us," or "our") operates the website zensailor.com and develops the ZenSailor self-hosted Platform-as-a-Service software (the "Software" or "Service").
We respect your privacy and are committed to protecting it. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. The Scope of Data (Self-Hosted Model)
It is important to distinguish between data you provide to us directly and data hosted on your own infrastructure.
Your Instance Data: Because ZenSailor is self-hosted software installed on your own servers (VPS, bare metal, or cloud), ZNOWSOFT, LLC does not have access to your application code, databases, environment variables, or user data hosted within your ZenSailor instance. You remain the sole data controller of the content you deploy.
Our Interaction: Our interaction is limited to account management, billing, license validation, and anonymous telemetry as described below.
2. Information We Collect
A. Information You Provide to Us
Account Registration: When you create an account, we collect your full name, email address, and authentication credentials.
Payment Information: We use third-party payment processors (e.g., Stripe, Paddle). We do not store full credit card numbers on our servers. We may store billing records, such as your billing address, tax identification numbers (if applicable), and transaction history.
Support & Communications: Data contained in support tickets, bug reports, or emails you send to us.
B. Information Collected Automatically (Software Telemetry)
To ensure the stability of the Software and prevent license abuse, the ZenSailor instance installed on your server automatically communicates with our central servers.
License Validation: Your instance sends a cryptographic hash of your license key and your server’s IP address to verify your subscription status and enforce instance limits.
Anonymous Telemetry: We collect anonymized usage data to help us improve the product. This data does not contain Personally Identifiable Information (PII) or details about your specific applications. It includes:
ZenSailor version number.
Host Operating System details (e.g., Ubuntu 22.04, Debian 11).
System architecture (e.g., amd64, arm64).
Performance metrics (e.g., installation success/failure rates, Docker build durations).
Generic feature usage counts (e.g., "User enabled backups," "User deployed Database").
3. How We Use Your Information
We use the collected data for the following purposes:
Provisioning: To generate license keys and manage your subscription access.
Product Improvement: We analyze the Anonymous Telemetry to identify bugs, prioritize new features, and optimize performance across different server environments.
Communication: To send you invoices, technical notices, security alerts, and support messages.
Security & Compliance: To prevent software piracy, enforce our Terms of Service, and comply with legal obligations.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal data. We share data only in the following limited circumstances:
Service Providers: With vendors who perform services on our behalf (e.g., email delivery, payment processing, hosting our marketing site). These vendors are bound by confidentiality obligations.
Legal Requirements: If required by law, subpoena, or legal process in the State of Wyoming or federal jurisdictions.
Business Transfers: In the event of a merger, acquisition, or sale of assets, customer records may be transferred to the acquiring entity.
5. Data Security
We implement industry-standard security measures (including SSL/TLS encryption) to protect your account information on our systems. However, you are responsible for the security of your own ZenSailor instance. This includes securing your server's SSH access, managing your firewall, and keeping your base operating system updated.
6. International Transfers
ZNOWSOFT, LLC is a registered entity in Wyoming, USA. If you use our services from outside the United States, your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer.
7. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or by placing a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when the latest changes were made.
8. Contact Us
For privacy-related inquiries, please contact us at: info@znowsoft.com
Last Updated: December 29, 2025
ZNOWSOFT, LLC ("we," "us," or "our") operates the website zensailor.com and develops the ZenSailor self-hosted Platform-as-a-Service software (the "Software" or "Service").
We respect your privacy and are committed to protecting it. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. The Scope of Data (Self-Hosted Model)
It is important to distinguish between data you provide to us directly and data hosted on your own infrastructure.
Your Instance Data: Because ZenSailor is self-hosted software installed on your own servers (VPS, bare metal, or cloud), ZNOWSOFT, LLC does not have access to your application code, databases, environment variables, or user data hosted within your ZenSailor instance. You remain the sole data controller of the content you deploy.
Our Interaction: Our interaction is limited to account management, billing, license validation, and anonymous telemetry as described below.
2. Information We Collect
A. Information You Provide to Us
Account Registration: When you create an account, we collect your full name, email address, and authentication credentials.
Payment Information: We use third-party payment processors (e.g., Stripe, Paddle). We do not store full credit card numbers on our servers. We may store billing records, such as your billing address, tax identification numbers (if applicable), and transaction history.
Support & Communications: Data contained in support tickets, bug reports, or emails you send to us.
B. Information Collected Automatically (Software Telemetry)
To ensure the stability of the Software and prevent license abuse, the ZenSailor instance installed on your server automatically communicates with our central servers.
License Validation: Your instance sends a cryptographic hash of your license key and your server’s IP address to verify your subscription status and enforce instance limits.
Anonymous Telemetry: We collect anonymized usage data to help us improve the product. This data does not contain Personally Identifiable Information (PII) or details about your specific applications. It includes:
ZenSailor version number.
Host Operating System details (e.g., Ubuntu 22.04, Debian 11).
System architecture (e.g., amd64, arm64).
Performance metrics (e.g., installation success/failure rates, Docker build durations).
Generic feature usage counts (e.g., "User enabled backups," "User deployed Database").
3. How We Use Your Information
We use the collected data for the following purposes:
Provisioning: To generate license keys and manage your subscription access.
Product Improvement: We analyze the Anonymous Telemetry to identify bugs, prioritize new features, and optimize performance across different server environments.
Communication: To send you invoices, technical notices, security alerts, and support messages.
Security & Compliance: To prevent software piracy, enforce our Terms of Service, and comply with legal obligations.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal data. We share data only in the following limited circumstances:
Service Providers: With vendors who perform services on our behalf (e.g., email delivery, payment processing, hosting our marketing site). These vendors are bound by confidentiality obligations.
Legal Requirements: If required by law, subpoena, or legal process in the State of Wyoming or federal jurisdictions.
Business Transfers: In the event of a merger, acquisition, or sale of assets, customer records may be transferred to the acquiring entity.
5. Data Security
We implement industry-standard security measures (including SSL/TLS encryption) to protect your account information on our systems. However, you are responsible for the security of your own ZenSailor instance. This includes securing your server's SSH access, managing your firewall, and keeping your base operating system updated.
6. International Transfers
ZNOWSOFT, LLC is a registered entity in Wyoming, USA. If you use our services from outside the United States, your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer.
7. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or by placing a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when the latest changes were made.
8. Contact Us
For privacy-related inquiries, please contact us at: info@znowsoft.com